Author page: Falcon Hive

Clever Cost-Cutting – 4 Ways To Convey A Crisp Corporate Image Without The Hefty Price Tag

cost cutting

Corporate identity services can cost a fortune. Fortunately, in the digital age, we have everything we need to DIY business management and create a corporate identity that truly resonates with our ideal clients. Here are four of the easiest ways to present your business professionally and convey a crisp corporate image without going out of your way or spending unnecessary money: 1.…

The Most Effective Ways To Use Reverse Phone Lookup

phone

Even before mobile technology caught on, ordinary landline phones were a part of everyday life for generations. Now that the mobile age gives us a phone in every pocket, our phones are more omnipresent than ever, bringing with it the nuisance of unwanted calls. The many kinds of unwanted phone calls include: Spammers Scammers Telemarketers Robocalls Personal harassment Only a few of…

How do you write a customer journey map?

communication

It is difficult to decipher for what reasons clients browse products in an e-store, why they add them to a cart, and then close a page and do not finalise a purchase. Abandoned carts are one of the most common problems in e-commerce. How to detect, recognise and eliminate the problem that customers encountered on their way? Create a customer journey map. Customer journey…

A Cheat Sheet For All Call Center Agents

call center

Ever been in a situation where you had to make a call to a support team to sort a problem or ask a question? Whether your Wifi is acting up or the package you received is missing something, we have all been there. Well, have you ever asked yourself what the person on the other end needed to do to get where…

How to Make a Risk Avoidance Business Strategy Work

business

Risk is inevitable in parts of business just as it’s inevitable in parts of life. Many people get into business and entrepreneurship in order to enjoy these risks and the rush of adrenaline they get when they strike last-minute deals or make high volumes of sales. But, ultimately, mature businesses look to avoid risks rather than court them. This article is about…

Successful Blogging Tips For Beginners

blogging

So you want to run a successful blog but you are totally new to the process.  It can be overwhelming to start a blog, especially if you are a beginner. In the beginning of any process, there are so many questions. Which platform should I choose? How often should I blog? How do I grow my audience? The process can seem absolutely…

What Does a Call Center Agent Do?

call center

Customer service is at the heart of any business and their operations, making customer service agents an integral part of any business. These agents offer their services either in person or via communication channels, one of which is over the phone. Hence, a call center agent is a customer service agent who communicates with customers over the telephone, usually via a contact…